Medical Practice Receptionist and Administrative Assistant - GP

• Salary Package: $41.06 per hour (incl. casual loading), plus 12% employer’s superannuation
• Appointment: Casual
• Location: Macquarie University, Wallumattagal Campus (North Ryde)

THE ROLE

We are seeking candidates to work in a dynamic, fast-paced environment as a Medical Receptionist and Administrative Assistant. The role will be responsible for the provision of high-quality administrative support services at MQ Health General Practice.

You will work as part of a team to ensure a high-quality patient experience and work with clinicians enabling them to a run an efficient and professional practice. The role requires a firm commitment to excellent customer service and patient-centred care.

Key accountabilities include (not limited to):

• Provide administrative support and liaise with patients in person and over the phone
• Manage patient appointments with clinicians
• Ensure patients are billed in an accurate and timely manner
• Update and maintain confidentiality of patient records
• Communicating, liaising and coordinating duties with other administrative and reception staff in the clinic and throughout other MQ Health and affiliated clinics
• Reconciling end of day cash/EFTPOS and undertaking associated banking tasks

ABOUT YOU
You will be an enthusiastic and professional individual who enjoys interacting with customers/patients to provide excellent customer service in each and every interaction. You will have previous reception and administration or customer service-related experience. You will enjoy working in a lively environment with excellent organisational skills and the ability to prioritise work while maintaining a high level of accuracy.

If you are proactive in nature and appreciate working with patients, looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this role!

ABOUT US
At MQ Health we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine and Health Sciences.

MQ Health's integrated approach delivers holistic patient care and treatment informed directly by world-renowned research and continuous learning for improved patient outcomes, enhanced student experiences and more and better research.

TO APPLY
To be considered for this position, you will demonstrate in your resume and a 1-page cover letter that you possess:

• Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients
• Demonstrated commitment to high level of customer service delivered in a professional manner at all times
• Demonstrated 3 years reception and/or administration experience – preferably working in a general or specialist medical practice or hospital setting (but not essential)
• Competency in health-related software packages (Genie or Best Practice)
• Excellent organisational and time management skills
• Excellent attention to detail
• Ability to work effectively as part of a team
• Commitment to uphold and be a steward of the Mission, Vision and Values of MQ Health.

Role Specific Conditions:

• Working with Children Check Clearance for NSW
• Immunisation Checks

Note: This position requires a successful Criminal History check

For any role specific queries please contact Danielle McGregor, Clinic Coordinator at danielle.mcgregor@mqhealth.org.au

Applications Close: Tuesday 5th August 2025 11:55PM AEDST

Diversity and Inclusion
Innovation and ingenuity thrive at Macquarie when diversity, equity and inclusion take centre stage. We embrace a culture where diversity of background, experience and perspective are fundamental to our success.